Few innovators have changed our daily lives as much as Facebook founder Mark Zuckerberg and venture capitalist John Doerr. In conversation, they offer insights on what it takes to make innovation and entrepreneurship succeed. NewSchools Venture Fund:

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this is going to be the shortest introduction on record ladies and gentlemen to people changing the world Mark Zuckerberg John Doerr what a treat this is to be at the leading gathering the leading community of folks who were struggling every day to transform public education to have the first conversation we've ever had as a community with Mark who electrified the world with his commitment to on a very large scale improve public education and newer so while we all know Mark Zuckerberg and we've all probably been to the movies you may not know that on Marc's Facebook page he lists his interests as openness and making things that help people connect and share what's important to them he's interested in revolutions as we saw in Egypt an information flow and in minimalism in fact going to Egypt just this week a couple named their child Facebook in honor name what no one of them named Facebook an Israeli couple the Egyptian couple named their child Facebook the Israeli couple named the baby girl like short-sighted decisions mark you know was inspired by Cory Booker and Governor Christie and the work that all of you in the room here do every day when he put up a hundred million dollar challenge grant to help transform Newark schools we're gonna talk about that a little bit and his education ties are really very deep his girlfriend since Harvard Priscilla is a former teacher now studying for an MD at UCSF I want you to know that mark himself is a lifelong student you studied Chinese every day right don't cover that so I'd like a show of hands if I could please how many of them room R consider yourself educators are directly supporting educators you're in the classroom every day trying to make this hard change it looks like maybe 60% of the group and and how many of us would consider ourselves to be investors or philanthropists or people who are trying another that's a really good turnout here maybe 15 20 percent and how many would consider ourselves could be some of both of those or others education entrepreneurs the revolution another 15 or so percent and how many of you do you think are in the wrong meeting right now so here's what we're gonna do I would like to really engage with you and put on the board topics or questions that you have and Mark and I can talk about those and then we can return to some more questions couple things we're not going to get deep into as we won't deep dive into education policy neither mark nor I've feel that we're qualified to do that you have that expertise and that's about the rest of the conference so whether it's about entrepreneurship or mark himself or Facebook or the future or advice this would be a great time for you to put your hand in the air we'll get a mic to you yes you identify yourself and your affiliation and then you get to deep breaths and whatever you say has to end with a question mark okay and I'll be ruthless about that so we could get a mic let's go let's get 10 of these on the board yes sir hi Dan dan Peters with the 11 Ruth Peters foundation it sounds like we got to ask the question would you consider riding up on the board the concept of strapped the money to the back of the child what does strap the money to the back of the child name you're looking for topics for discussion correct yeah but I don't understand that topic okay dollars follow kids next question please Paulo ran Skippy area the future of net neutrality and mobile devices we've got the new Khan Academy platform and other people out there trying to develop free delivery systems what do you think the future is for net neutrality and mobile devices will it be an impediment for school strap organizations and how that can affect education another question name please yes hi Laura Lauder on new schools partner to mark what is the future of public-private partnerships in the way that you have used your philanthropy to help a public institution great thanks Laura another name and question please Mary Ellen Bucky I'm executive director of Reich and the Rhode Island campaign for achievement now how do we use social media to really take advocacy work viral and build a movement of Rhode Islanders name your state to have the political will to make change that's a great question so how can we use this new social media to accelerate or achieve more of these changes another name in question please if you have a mic go ahead yes when will we have an education system where every student has a tablet computer device whatever when will that happen okay I'm gonna put that here in future tablets when a few more please if you have a mic go ahead yep Victor Hugh Goldman Sachs what is the role of Facebook in education Facebook's role in education alright I'm gonna make a whole Facebook section right here role in ed okay summer search I love mark to speak to your thoughts on the dialogue the emerging dialogue around the higher education bubble the emerging dialogue about the higher education problem bubble do you know what the bubble is okay great Lynda Weinman from lynda.com um can you talk a little bit about the filter bubble that Eli person er talks about in his TED talk the walled garden effect that's happening in social media and in search do you know about the filter bubble yeah this is all about bubbles that's good Omar Rizwan I'm a high school student with Khan Academy my question is how can we encourage entrepreneurship in our schools great topic entrepreneurship in schools what kind of entrepreneurship do you want to encourage starting new web services is that what you have in mind I guess I would start with web services since that's something you know that's where my background is I'm working with Khan Academy this summer okay we're on a roll in the back your question or topic what what would you say to an educator who decided to build a social networking app outside of Facebook rather than inside Facebook I would say what are you thinking but we'll put the question on the board yes sir those charter school my question is if all information is available instantly for free what should we teach yeah okay all info for free what teach this is pretty good I'm gonna take one more and if time permits we'll come back Scott Hamilton from Seton education partners yeah go one again in this age with technology you might advocate having my I'm in favor of schools using technology more but what should our schools be doing to help educate children to help form human beings in the face of the technology world that they are going to be living in what knowledge and skills and values do they need in order to live well in a high-tech world what is that what is the mission of the schools what should our schools be doing which in order to raise children well to live in a high-tech world to live a good life that's very aspirational very good you wanted to introduce one of the executives who's here with you I mean yeah well first there's Lou says it's an honor to be here with all of you guys I'm probably the least qualified person in education here so hopefully I can say something useful but I'm only here for a short period of time to were having this conversation but I just want to introduce the the woman who's running the startup Education Foundation for us and Newark Jenner and is here and she flew all the way out here and we're really excited about the stuff that's going on in Newark obviously I'm probably not gonna talk too much about that just because I feel like you know when our investors talk about our business I you know get pretty pissed off with them so I can talk about why I invested in in Newark but find out a lot about what's going on but if any of you guys want to get involved in the stuff that we're doing jen is that is the person to work with so I just want to make sure that I introduced her upfront so let's get started okay so why did you invest in Newark yeah you know so I'm really interested in social networking and Facebook and the stuff that we're doing um you mentioned upfront that in my girlfriend to have been dating for seven years and we met when when we were at Harvard she graduated she actually graduated and they left that out on the movie that whole thing was missing yeah you know details but so she graduated she became a teacher now she's studying to be a pediatrician so I mean those are basically our to dinner topics are are kind of the internet social networking making the world more open which is the trend that I spend my days working on and kids right and um so we both have a pretty shared passion around that so on a personal level that's super important to us on a kind of strategic level for the country and the world I think education is clearly the biggest thing that will drive how the economy improves over the long term and therefore it's just fundamentally important for society so we we spend a lot of time talking about this and um you know around you know the beginning of last year we decided there's a more common philanthropic model which is wait until you're later on in your career and then figure out how to give back and you know we've been really lucky to be involved in building such a awesome company written at a really young age and we just decided you know why wait until later to start thinking about how to give back so we started this process of researching how you can have the biggest impact in education and on there's a lot of great stuff going on I mean there's there were kind of two main cuts of the problem that that we saw one was people trying to build broad programs across the country and stuff like some of the charter school organizations spreading across the country kind of taking on a really big part of the problem or you know another organization that I've been really impressed by this Teach for America a lot of friends who do that and they're really awesome talented people and they have an awesome time in the experience and I think that that that program is doing a whole lot again so there's those kind of programs which are kind of cutting across taking a national approach or in some cases global approach to a piece of the problem and what we thought would potentially have a bigger impact because there's so many different pieces of the problem and I think it's it's really hard to see dramatic improvement unless you fix all of them right and some but it's one of these things where it's like all these parts of the problem seemed like necessary conditions to fix but aren't sufficient on their own and it's easy for people to give up if you see one of them making progress but of not improving all the metrics of the underlying system so we figure okay there's some really good stuff happening in in some cities right I mean DC is showing really promising results and some of the stuff in New Orleans is really cool so we figured you know if we can try to help out and make it so that in in one city you can transform a lot of the different problems at once then that is potentially something where you can you can show an example that can hopefully be copied by a lot of different folks in other cities and then you know from that point it just became a matter of looking at cities where they're quite different legal situations and all that and looking at leaders and trying to figure out who are the people that we wanted to invest in and at the end of the day Newark was a good choice on all those fronts I mean they have a pretty good legal set up to do it what needs to get done there and I'm just really impressed both with the Mayor Cory Booker and the governor chris Christie I think they're both extremely talented and I'm really hopeful for it for the work there so you then put up a challenge grant to be matched by others in the local community and does this exactly and across the country yeah so it was a very bowl an impressive move for someone of your youth if you don't mind my saying so and yeah and also your responsibilities most of the executives I know we're doing the kind of work that you do can barely find the time to give back in that kind of way so thank you thank you thank you for that gift for Newark and for all of us in this community so so what is it about your own education that was a turning point or inspires you to want to make sure that all the kids get that same opportunity you dropped out of Harvard that was well I think I'm really lucky yeah I mean I you know a lot of times people folks ask you know what can you do to create to foster innovation I think that was actually one of the questions that you put on the board and um I I think a lot of the time what you really just need to do is give people the resources that they need to explore things and then kind of get out of the way and let them explore them and I was really lucky to have the resources that I mean I think one of the one of the turning points and we were discussing this before coming up here in my childhood when I got a computer right I mean I would've been hard to see Facebook playing out the way it did or my life playing out the way it did if I didn't have an opportunity to program at a young age now fortunately now computers and phones and programmable devices are much more ubiquitous to the point where you know I think in the next you know five or 10 years I mean probably everyone is gonna have a smartphone or 90% of people will have smartphones and and that's really good stuff right I mean it starts off when you're a kid you you you want to build stuff that you're gonna want to use right so a lot of people start making games and and then parents are like oh well that's a waste of time you're making games but it's actually not a waste of time it's super important because people want to build stuff that they want to use so you start messing around and you kind of explore and then you go from there the other thing that I think has been really important to me is not just you know I think everyone a story about inspirational teachers and I I can name you know a few teachers who just had major major inflections and in my life right in the the level to which they taught me how to think about different things or inspired me that I could do more but as important as that we're actually the other kids around me right I mean especially when you're doing stuff like programming there are generally great curricula for that especially middle school high school at what age did you start programming um when I was in sixth grade I think I got my first computer and then probably seventh grade I just started messing around with stuff I mean it doesn't start off as like you you know to sit down one day and they're like I want to learn how to program you like want to learn how to make stuff to do what you want to do it's like so I and what was your first program I think yeah a very simple game um I think specifically you weren't out when I was a kid we had these little Tamagotchi toys I'm a family you guys remember that and I made this one with Yoda where you had to keep a yoda alive I was like a huge Star Wars not it was fun very simple but I mean you learn the lessons from doing that to then go do the next thing after that and do the next thing and the next thing and kind of that's how it builds but the students around me were really important as well right and both in high school and in college I mean the people who started Facebook with me and a lot of people who are still with me running the company today are people who I met when I was at Harvard and some of them were mighty ups at Harvard right and you know when the professors were off writing papers these were the people who actually taught me and then we hung out and we had like social bonds and academic bonds and I just I wouldn't understate the importance of that and I mean it's very tied into my whole philosophy and the product that I spend my life building Facebook because we just believe that social bonds are critical and um one way that I think about the the value that Facebook is filling in the world is that you go through school and at least when I did people just focused on you know academics like achievement different areas and one of the things that no one really ever taught me was like having friends is really valuable no not that I didn't have friends but but like although you know the movie yes I could see that but that first girlfriend is for sure I don't think anyone is like it's not like okay third grade we're gonna like now we're gonna like teach you that like hanging out with people is a very important development right and I don't know I actually think that that is and I think that's part of the reason why sometimes people view Facebook as a waste of time but I actually think it's this extremely socially valuable utility and I know that I wouldn't be where I want where I am today without that aspect of my life being as developed as the academic part so tell us more just another detail or another story about how friends played a really key role in the start of Facebook okay story about Dustin or any of your friends that really made a difference I mean there's so many I mean I think the best example that I can think of is when III went to boarding school in 11th grade and um you know why that gets an applause but okay cool I like boarding school I would I would send my kids to boarding school I don't have kids but I will hopefully one day you know hopefully we'll get a chance to someone boarding school but not too early but I thought it was a really good experience because it was immersive in the way that I was just talking about it social and academic but I remember I went to my first orientation session where you were meeting some students and the first person I met was this guy named Adam and and we started talking about computers and this is awesome like there aren't that many people at my public high school before I went to where I started going to this boarding school who were into who are into programming but now it's at the very first person that a meeting is into programming this is like totally good right I'm really gonna love this place it turned out he was the only real person in a whole school who who was very into programming but but I'm at least we had each other right and and like being able to build stuff and and show it to each other and ask each other questions was just really valuable part of the whole experience there was one teacher at Exeter – who is just very passionate about he was also a really young guy I think he might have been 24 at the time and both Adam and this teacher got by the name of Todd Perry came and worked at Facebook once we got started so I know just it's it's cool like that the bonds that you make but also I just I know you learned so much from the students around you it's just so true was there a moment in time that you can recall what it struck you that Facebook was gonna be bigger than anything you imagined or did you imagine it from the outset to be as big and successful for this now and if there is such a moment or two tell us about it well so it was kind of there were two ways that I think Facebook evolved the one was you know when I was in college I used to hang out with my friends you know when we were doing computer science problem sets or our psychology sets and you know get pizza every night and we'd talk about what we thought was gonna happen with the future and um one trend that came up all the time was like there's gonna be so much more information available and clearly all the interesting information is actually about the people that you care about not about other things so the fact that that was kind of missing from the internet seemed like a big hole and we just figured that someone else would do it represented what we were college students like why were we the most qualified people to do it so I started one day just for fun again building a tool that I wanted Harvard was very delayed and building a Facebook for the college where you could look up stuff about other students like alright I could build this so I for a couple of weeks I went and build it now it had the challenge where if Harvard were building it themselves and they already had the information about people I had to build the systems that had social dynamics that encouraged people to share their own stuff in order to fill out and give them the appropriate controls that they could control what they wanted and all that but they had nothing there's a very small thing and they had nothing um they had like specific house Facebook's but no like no full thing and then it just kind of went from there within a couple of weeks at Harvard 2/3 of the students were using it and we started getting all these emails from from students at MIT and other colleges in Boston asking for us to open up Facebook there and that's when my roommates Dustin he was my co-founder joined to to help out and you know so no we did not expect it to be big right we expected it to be fun and and interesting and we built it because it was something that we wanted and we took the lessons from building the first thing and applied that to the next iteration and then the next iteration the next iteration you just keep on going and if you apply yourself to something over a long period of time you can you can build something really cool the most surprising thing to me about the whole thing is how similar people are right I mean people ask me this question all the time of like well so people in all these different countries use Facebook what are the differences that you see between countries and the answer that's always surprise me is it people are way more similar than they are different across these things you know look we built we designed the service initially for college students and something quite similar to that has evolved to now have over half a billion people using it it's it's insane waiting on colleges what what was the inflection point or points that really mattered as the service of Olives so photos or the news feed or what really surprised you on the upside well the biggest thing that I'm still really excited about is the development platform because our view there was this original idea as part of it was that so many apps are so many things that people want to do with technology should be social right I mean if you're think about almost anything that you do on a computer it's like better if your friends are doing it with you and would that requires is not just making it so that each app has to build whatever they're good at like I'm good at building a TV app so I'm gonna build a TV and then I'm gonna build social stuff I think the way that this stuff tends to happen in the technology industry is someone is good at a specific thing like we're good at social networking and we build a platform for that so the the company that's good at building the TV app or the movie app or the education app or whatever whatever the things are came the games like can then just use the social services that we that we supply in order to make their stuff better and that that's still really early on it and development I'm there have been some industries that have been pretty disrupted already through it so gaming I think is a really good example where I mean the the companies that were the biggest and the last generation of gaming like Electronic Arts EA I now I mean the Zynga the the social gaming company that has all their games on top of Facebook is bigger than than EA with I think the last time I checked in a there are six the number of employees it turns out that building apps to be social when you can do stuff with your friends it's much more effective and I think that speaks to the engagement and the power of the social bonds between people and how much more fun that is to do things so so so would you say that's that same power and potential to transform education or computing education and if so what is it what's your visual one of the reasons why I started researching education outside of Facebook is because there's the set of laws called tapa that make it so that basically people under the age of 13 cannot use internet services without a huge amount of friction where their parents have to in the u.s. put a credit card in to authenticate I don't know these clothes yeah combo kappa co PA right sue yeah I think it sounds PPA and so we basically we don't allow people under the age of 13 on Facebook right and my philosophy on this is that for education you need to start at a really really young age right so you know my girlfriend Priscilla when she was teaching really young she was not not high school students and I just wants to be a pediatrician because she wants to be with kids throughout their whole life basically and I just think like we can have a pretty minimal impact until we can make it so that people cannot who are actually under the age of 13 can actually use the service so that will be a fight that we take on at some point and try to make it so that that we can allow that today we we don't allow people the under the age of 13 to sign up so I I decided okay well let's think about ways outside of Facebook that we can that we can support this and that's how we ended up doing the research and making the investment that we did I do think the same social dynamics are going to apply to to almost everything though I mean there's this psychological phenomenon that I think is called modeling which is very fundamental and how we design all social products which is that they'll take photos on facebook as an example but I think it this applies very broadly the best way to teach new users of Facebook to use photos is not to do any education of what the photos feature is themselves it's to make its that they see a friend of theirs using photos right and and through newsfeed and other products that we built we put that content in front of you and I mean it's very similar to like me and programming or the examples i was using before it's like when I was in high school I saw a friend do something and I copied it and that was awesome right and then I and then I figured something out and my friend copied me and like and there was good right and we kind of like we could learn from that way and it was collaborative now I really would not underestimate social pressure not in a negative sense but in like influence positive sense on what how positive that can be for education if you can get that dynamic occurring between peers and then I think one of the questions that was asked was so if information is so freely available in the future what is the role of teachers I think it's like really the role of like a manager or a mentor right I mean students need to like help developing and learning values and in being guided in certain directions but I actually think that in the future there's going to be software and technology and a lot of different things that enable people to learn a lot from their fellow students whether they're physically there with them in the class or across the world but you'll always need teachers to help guide that process but but I really think this this concept of modeling I mean I know that the gaming companies use it and all their stuff we're doing in all the new platform stuff that we're doing there's no doubt to me that it will apply to education if you can make it's that students see each other studying for tests then more people will study for tests right I mean there's this thing when I was in high school where it was really cool to pretend that you didn't have to work hard right and like that you were just smart and you could do well without without working hard but it was kind of because everyone worked hard and and like if you could just make that transparent then it becomes I think good and acceptable for people to work hard and then hey that's awesome right so I think those same dynamics will apply to education have you seen any applications or services built on Facebook that are excite you or that you think are in the general right direction for education or is this in your view from what you've seen kind of wide open canvas I think a lot of the platform stuff in general is very early so there's some folks trying interesting stuff I think you know there's a lot of stuff like that's connected to college for example like study groups in college that stuff is interesting and it might make it easier for kids to study in college I don't think it gets at the fundamental education problems that exist I think you need to have a system that starts at a younger age in order to get that's like my opinion priest I mean I haven't done any other research but that's like like everything that I would know would suggest that and I think at some point you will have students using more technology and wiring up and using social networks and at that point I think some of the more fundamental stuff we'll get will get done but I also I mean over time I think that like almost all industry is they're gonna become more social and all the products that we use they're gonna become more social I just think there's the sequencing of stuff that is most natural to become social which I think games are a good first candidate because you typically play games with friends and then you know the next set of things I think are gonna be other media type experiences that you typically have with friends or you discuss news with friends you listen to music with friends like you watch movies with friends I mean that type of stuff that makes sense to become social next media and then like the shopping and when people talk about that I mean that's probably like still a couple of years off and then you know finance and I'm also really excited at health I think you and I talked about the modeling stuff the the psychology of modeling is um it's really interesting there has been a lot of research around how things that you wouldn't expect to be contagious spread through social networks you know so happiness I mean that like it's kind of intuitive but but it spreads apparently a handful of other things that we would not expect to be contagious do and I just think that like health will be one and educationally one and the more ingrained there in society the hardware will be do to kind of transform those systems but it'll happen so a question was asked about technology and social networks together in education what what do you see about tablets and mobile and bandwidth on the internet what in classrooms for it yeah we're gonna have the wrong CEO to ask about that what's your opinion I but I think it will all be good at some point I mean I think I I don't know and we'll be happy yeah and and all our problems will be solved and it'll be amazing no I mean the thing that technology allows you to do that I think is pretty amazing is build standards at a broader scale right so one of the issues and the research that I've done is like it's hard to know how like a district is doing compared to another district or a state is doing compared to another state and I'm that's crazy right I mean in in today we're thinking about okay well maybe we should get a national standard for things but I mean one of the cool things about technology is it's not a national there are no national boundaries around technology I mean if you develop something that's awesome why if someone builds the best service for helping out with education and one specific way why should that be used all across the whole world right and it's like that amount of scale is kind of is I think one of the things that really draws people to technology is that on the one hand you're you're slightly removed I'm gonna have this debate with my girlfriend all the time it's like she is actually saving people's lives right but like and I am you are allowed to build a service right like a bunch of people used to make their lives better in a more disconnected way but I think that's what technology gets right if you're a teacher you're hands-on guiding students and that is extremely important and when you're doing technology your role is to build they can build stuff at massive scale and hopefully help solve one piece of the puzzle so I think this stuff will happen but I think any given piece is one piece of the puzzle social networks are tablets are like online curricula is like awesome stuff but I mean it's all these are one piece of the puzzle and they'll add up and will and then Newark can be you know a proving ground just to see if this can all come together although I think the technology stuff is probably a little bit further off right like III think I mean you can start to see early results but I don't know III think I mean there's a reason why as a technologist I did the Newark thing instead of investing in education technology this is this is a hard work transforming education takes a long time yeah you have the patience for that your perspective on it is you're in it for the long run yeah let's go to some of the questions that are on the board here I'm kind of curious what's your view of net neutrality is that important in your view of how social networks are adopted and we reimagine the world there is that kind of a minor policy thing no I mean it's it's important you know it's not the biggest issue that I think about because I mean the way that technology tends to develop is like there's layers of a stack right and there's whenever you're building something on top of someone else there's always the risk that the person that you're building on top of abuses their position so you know today you wouldn't be worried that like the electricity company is gonna cut you off it's like that's just crazy right but that's kind of what net neutrality is right it's like there are a lot of internet companies that are being built on top of carriers and and an internet and we just want to know that that's that we're not gonna be cut off indiscriminately now the good news is I think for the industry is that there is really a lot of history of the the carriers your internet company is doing that so I think some of the risks are kind of overblown and in in my opinion that is why it is not our number one policy issue but if you have to agree if you had to ask me like would like as Facebook or as you know someone trying to make sure that the industry goes in a good direction do I care about it like absolutely yes just I don't think it's it's the biggest risk coming today the thing that I worry about more is there whenever there's a handful of platforms especially on mobile phones or tablets it's the abuse of whatever the platform is that you're most directly building on top of right so but that's a different thing or so I mean I don't think that has anything to do with education or it just it's like an industry competitive thing but what's glad I didn't work neutrality will like end up being okay fine you're in favor of it I'm in favorite contract be fine yeah let's talk about these bubbles here the ED bubble in the filter bubble I don't exactly know what question to ask about goes well I mean just because you you're not familiar with it I'm assuming that a lot of other people here may not be too so I'm gonna I'll give a summary of what I think those issues are thank you the filter bubble is specific to social networks so maybe we'll talk about the ED bubble first okay um Peter Thiel who's an investor in in Facebook and a couple of other people have recently written posts about how they think that higher education may be overvalued Athena yes and Peter actually he's always the contrarian thinker so I really respect this about him even though I disagree with this specific thing he he created this fun to basically where he's funding people to drop out of college they don't have to have an idea they they just need to drop out of college and be and and apply and he needs to select them as one of the top students twenty dropouts yeah I don't know if it's 20 or 100 or whatever it is but it's I don't think it's a thousand I don't think is that much money but I don't know I mean I I do think to some extent like we do have this culture in the u.s. that like everyone should go to college and I don't know I know other countries don't necessarily have that culture and so you dropped out of college drop out of college do you wish you'd not dropped out of college was awesome yeah I think they'd let you go back maybe it may be in the future I don't know I think it's really valuable but I think one of the most valuable things about having this time to learn is the students right and this is kind of a theme that I'm CUBAN if it gets like the network not in the sense of like traditional networking but almost like more the stuff that we're doing but if I had the chance to go back to Harvard and finish and have two more years I just think like how many other awesome people would have met that are doing different things than the people in technology who I do I mostly meet now if it's not that I would have wanted to go back and take specific courses it's like I can read about those things and buy those textbooks and talk to the professor's if I want it really is like being in an environment where people have time to just learn right that's awesome and I think if we as a society can afford to make that investment I think it's a good investment and other societies I don't think they necessarily can and people go to work at a younger age and I don't know if it's the right decision for everyone but but it does seem really valuable and it's really cool so there were two bubbles we're going to talk about anytime that filter bubble bubble yeah the filter bubble is is this concept of if you have a social network like Facebook or a search engine like Google that is filtering your information for you then there's this risk that that basically the inter information that your that you is being filtered for you skews in a direction right and and there's been versions of this for a long time right I mean you get like liberals read the New York Times and I don't know but that was not meant as an insult I I don't know what they would be like I'm just speaking up like you're doing great keep going you know help you out here what would you read if you are not reading the New York Times and Fox News okay fine that's not a newspaper but sure so yes sure I'm not going there Colbert was there doing great you're mine but so now where are we going so right if and you know by only being exposed to that one opinion or that that kind of filter on the opinions your own opinions get yet kind of morphed over time and that can be negative for society and create these bubbles where people's own opinions just get reinforced and I think that that's like it's an issue but I think that's actually one of the reasons why school is so important right is I mean there's like a mini version of that within the question that you just asked me which is like would you go back to college I think one of the awesome things about college is like all day long now I get to work with the best engineers and product thinkers in the world right but they're engineers and product thinkers and there's so many other things that are really cool and um at some point in your life I just think by the nature of what it takes to get stuff done you end up going deep in one area but having a period in your life where that isn't the case is awesome and you mentioned I'm learning Chinese and one of the reasons why I do that is every year I just have a personal challenge for myself and I mean sometimes they're they're silly challenges and sometimes they're really hard learning Chinese turned out to be extremely hard and that's what for me that's a one-year project um it turned out that you cannot learn Chinese in one year so so my arrogance you got ahead of myself two years I'm on my second year now but how's it going it's okay would you say something in Chinese what do you say how about anything you want to say I want to hear your intonation Michaud general nah exactly Chinese no okay I am but one of the cool things is that we're doing these challenges you're you get exposure to so much stuff right it's like not only language which I am terrible at and when I was in high school I tried learning French and Spanish and I gave up because I couldn't listen I can hear it and you know now that I'm trying to learn Chinese my I always complain – Priscilla Mike I still have a hard time hearing in Chinese and she goes yeah you have a hard time listening to me in English – so maybe it's not the language part but I think it's interesting because in addition to just challenging myself on that it's like immersion and the culture I have now I did a trip to China I've learned a lot about the business culture in China met a bunch of people it's just like it's cool you're exposing yourself to all this different stuff so you know how does this get back to filter bubbles I think like exposing people the different stuff is good but I think it school plays a big role in that and to some extent I think that's also like the responsibility of you and the people around you to just continue challenging yourself and exposing yourself to different stuff um I think it's hard to mandate that a search engine like Google should introduce a randomness into search rather than giving you the best search results that they think right I don't think that that's the right solution to the problem what uh what did you see in China what surprised you what's your trick report from your first visit down I mean it's an interesting intensity you know my I have a tutor who I work with to to learn to learn Chinese so last year I just worked with this tutor in them this year I started having Chinese discussions a few times a week with Mandarin speaking employees at Facebook so that now I'm getting exposure to two more people which is really important learning the language but one of the cool things is my my tutor is getting her PhD now in teaching Chinese as a second line remember it as a second language and specifically studying education right so we actually spent a lot of time in in our lessons talking about comparing and contrasting the American education system with the Chinese one and this is I think a little bit different of a question than you were asking but it's it's interesting the I feel like their culture is just extremely intense in a very good way I mean you go there and like the really like the government's ability to push the economy is very impressive and I mean it's like the way that it and and through all these different things I mean we talked about like having having national standards and we have all these different curricula here one of the things that surprised me is in in China my understanding is they have a textbook that you use across the country right for a specific topic and they tune it and they optimize it and they make sure that it is the best that that textbook can be and then they give it to everyone so it's actually in a lot of ways it's like a very technology similar approach doctrine run by technocrats really by engineers well yeah there is that is an interesting they tend to be civil engineers but it's interesting because in the technology industry we often see a lot of engineers and companies rallying behind specific platforms right so whether it's like you know iPhone or Android or on the social networking side Facebook it's like okay these are great things to build on top of and then the momentum just keeps on building and people build more and more stuff um in China you get this feeling that first of all people are way more excited than they are here because they're building on top of a platform that's growing way faster than any platform that we're building on and that platform is the Chinese economy right and and like it's the only country that you go in the world where I mean there are a lot of countries where people will be building apps for specifically that country right but they're kind of doing it they're kind of for the same reason I think is why I started off in college with Facebook it's like cuz I wanted this to exist here and I can do that in China people are making the explicit decision to ignore the rest of the world because they think that China's growing so quickly that they're gonna build such a valuable company doing that that it would be a mistake to try to build something for the rest of the world right um they can get to the rest of the world later on or China is there love yeah I mean I think it's a combination I mean if you look at like Baidu for example or the search engine in China and I think their market cap now is 50 billion dollars and I think Google's is maybe on the order 3x that much and Google's the whole rest of the world and by do is just China right right so and Baidu is growing extremely quickly right so much faster than Google is and so it's not like they're making a mistake I think they're actually they they have been given a platform that it makes sense for them to feel comfortable investing in and I don't know it's like very interesting to see how different it is and so let's quick let's go to another question here mark you are an iconic entrepreneur iconic entrepreneur we have a group here that with a number of really high hi aspiring educational entrepreneurs what's your advice to entrepreneurs or education entrepreneurs about the role of education and entrepreneurship or or just how do you build a really great high-performance entrepreneurial organization yeah well and I kind of have to laugh about the iconic thing because I think that's like in a way the answer is the the opposite of that right I mean like I always kind of like I get a little upset whenever any media attention focuses on me personally and me leading Facebook much less a movie it's been kind of a bad year but I think it's one of these things that the media systematically gets wrong is that this idea that it's a person right it's never a person right it's always a team and the most important thing if you are an entrepreneur trying to build something is you need to build a really good team and that's what I spend a lot my time on it right I mean I spend probably at least three hours a day with our core team right and doing things I spend probably 25% of my time recruiting finding good people both outside the company and inside the company to put in more and more impactful roles and I've heard for half your time you won't take any meetings is that right yeah no afternoon meetings yeah after this I'm done for the day no it's not nothing it's not no meetings it's no planned meetings so I want the ability to wake up every morning and know that I can focus on in the afternoon whatever is the thing that I want to focus on that day and that means going to talk to people because I mean I'm not sitting around doing a lot of coding by myself these days you do any coding so it's fun yeah therapeutic but but like it really I don't know it seemed it sounds very cliche to say this but I do think it's like one of the things that gets the most overstated and is detrimental is this focus on a single person doing something so then what's your advice to entrepreneurs about how to build a high performance team or how to have it to a high performance well first of all focus on it right I mean I think like you basically get what you spend your time doing right I mean I want the company to build three products this year and we're gonna work on a few others because people are interested in them but those are the three things that I'm spending my product time on right you get what you put into it if you spend a third of your time trying to make the people around you better through better people mentoring getting them to be better getting the best people in your organization and your knowing to more impactful roles and I think over time not just a cruise and you get a better organization there are a few kind of simple heuristics I don't hire people who I wouldn't work for myself I think that's a really good heuristic because everyone knows this like there's this saying like a player's hire a players and B players hire C players which is like good people hire a good but yeah and I don't think that's that informative to say like just someone your organization's hire better B player you don't get to hire people like I mean no I mean and I think a lot of the time the problem is you don't actually know and sometimes you're like trying to figure out how good someone is if you don't think that we're good you would've hired them but the heuristic of only hiring people who you would work for tends to be pretty good I think because then it's like then that you know right it's like I would not work for this person then okay I'm not gonna like stretch just because I need to fill a role today so I mean a lot of there's this article of this business we cover for Cheryl this week and it's really cool right I mean she's the the CEO at Facebook and so many other things and you know a lot there's this narrative now in the tech industry about you know it used to be that the founder steps aside and stays at the company but you hire a CEO and now founders are staying CEO and you have a CEO oh come in and my point is like they're kind of the same right I mean the like it's some level like you have different people with different roles at a company and you need both right like if she were CEO and I weren't at the company I think we would have a hard time if I were CEO and she weren't at the company we would have a hard time and it's not just her it's like the five other people who are around us and I don't know I just like you can't overstate that that is like the most important things I mean so in some settings where you can't determine who you're working for or with or there's limitations to that what do you do that this happens often in education my answer to that was why would you put yourself in that situation but um but um that's why I do what I do it's I I think that that's why you become an entrepreneur right like you don't get to pick your partner's a lot of the time but you do get to pick your organization and you do get to pick who you partner with I mean sometimes you may be forced by circumstances to try to work with people who aren't your top pick to have to work with but you just like you get say over all this stuff right and I don't know don't be a victim great advice very very good advice we have ten more minutes and what I'd like to do is having heard this conversation take four questions if you put your hand in the air we'll get a mic to you I can't promise we're gonna answer all these but let's take them in succession please runners with mics for questions and then we'll close yes sir hi hi Tom paper I'm wondering how we can get the word out about funding inequality so charters get maybe 75% of what district schools get per pupil and then even between districts there's a high degree of funding inequality great a clinic you another question hi I actually heard Cheryl give a TED talk about women in leadership your name again and Rebecca Hoffman with the National Association of charter school authorizers and I was just wanting to know what are the tangible examples of how you guys promote women and in leadership roles in your organization and and people of color as well okay Jim why yes or profit or non for profit for profit or not for profit what is the question it's open-ended it's not multiple for that is the question whether tis nobler another question really thrilled to hear you talk about the importance of education for extremely young preschool aged children curious what you think meaningful social networking in educational technology for children and that age range looks like what a great question we take one more I been on Austin with a parent revolution hello hello we passed a law in California called the parent trigger that allows 50 percent of parents to transform a systemically failing school just through a petition drive we can turn it into a charter school or transform it in other ways love your opinion about how Facebook and social networking can help parents in California throughout the country transform failing schools hmm that's a big important long question that I don't think have time for any of those okay so and we don't know the answer that one so to be continued on that front how about social networks for the very young in education we touched on that already or promoting in getting the great advantage of women in our organization shaky their votes to vote yes oh well I don't actually know if I have too much to say on the first one so because of the restrictions on us building our products but suppose the restrictions weren't there well mine we've learned then we'd start to learn what worked and and how would you start well iteratively so I mean today and the way that I would approach it would be you know there's probably if you're 13 you can use Facebook there's probably a lot of 12 and 11 year-olds who look like 13 year olds right in terms of how they would want to use something like that and then so we'd probably make it so that the product is appropriately takes a lot of precautions to make sure that they're safe right which is the big the biggest issue younger folks and then just kind of go from there and then you know so you first get the 11 and 12 year olds who are friends with 13 year olds or who have the maturity level of that level or whose parents are comfortable getting them on and then the young psychological modeling behavior kicks in and all their peers are gonna want to start using Facebook and then we'll learn how they use it and you know I mentioned in the beginning one of the things that surprised me the most is how much more similar people are than different I mean that people I was asking this question of like how do look like how good of some country and people asked like well how do you people use Facebook differently in Argentina than they use it everywhere else some answers like they don't use it differently I mean they might use apps in in Spanish but but like not it's not fundamentally different I'm curious how far that would go in terms of Ages in early ages I would assume at some point it would be a little bit different just cuz that's just such a different thing and um I don't know I mean it may not even be the right problem for us to solve if it's too different but but that's how I would think about it but because of the restrictions that are in place for us we haven't even begun the learning process of like trying to figure out what it would look like for those people I do think the modeling behavior though is and it's something that exists and very young children I mean they watch their parents do things and and then they copy that and that's a big part of how they learn so I have a lot of reasons to believe that that and similar social dynamics that apply to the rest of the product development would work for younger folks too you want to comment on the role of women in Facebook or yeah I mean well the interesting things is we have found that Facebook is has more female users than male users and I could speculate as to why that is but I don't I don't know the answer but I think whatever reason it is it becomes really important to have the organization that's building the stuff be representative of the people who are using it and so which are really hard now it actually it's question-it it's interesting when you connect that with a question I was saying before how do you make sure that you have the the bar that you want right because if you just lose just a matter we have a particularly difficult problem in technology right because the problem is way before the applicants hit us it's that women don't go into engineering right and that sucks and there's something that I think needs to get solved at a at a younger age my pet theory on this is because of games actually is that young boys grow up and they play games and then they make games and girls don't and and I also so I think I mean that's obviously a generalization but I wonder if what extent that kind of that plays out but the way that we address this stuff is like we just try harder to get more women and and minorities into the funnel of people that we would consider hiring so that way when we apply the same hiring bar to all these folks we have a better shot of having a better than than average industry success rate at this stuff but the long-term success is not gonna be what we're not gonna be able to get it to 50% engineering until we solve the systemic education problems that are making it so we aren't getting a lot of female applicants or female people in the industry of doing engineering to begin with you know the rest of the company we're doing well it's an engineering it's the biggest issue I don't quite understand this question so but but that hasn't kept you from answering them really well well for-profit or not-for-profit I can I'm gonna guess that what you what you meant was the organizations that are gonna make this change like are they for-profit or nonprofit and um I think both probably you know early on I don't talk about this too often but I never wanted to build a company like I started off building Facebook initially because it was what I would this tool that I wanted to build but then when I saw that it could be more and could spread it's because I wanted to see this trend play out in the world where the world becomes more open and people are sharing more and that the openness is is it happens in a bottom-up way where people are choosing to share stuff themselves rather than I'm gonna kind of some kind of scary dystopian future where there's like cameras on every street corner and stuff like that it's like I mean I think like we want to get to a place where people are in control of the way that the stuff works over time and that's really what I care about right I think that awesome stuff is going to be possible through people sharing more and that people need to be in control of that and um you know and I you know I started off I was an idealistic college student and I thought companies sucked and I didn't want to build one and I I wanted to figure out what it would take to build out facebook without being basically in whatever way I could just whatever the organization was and that's actually one of the reasons why I think some of the early structuring of the company was so messed up is because I resisted getting it structured correctly early on but what what do you mean it was messed up oh just all those lawsuits and things Oh like I was thinking the organization or the people know that well I mean I think we made mistakes early on on hiring and stuff like that as well because I I was optimizing for a different thing I came around to this opinion that a company is really I think for a lot of things the most effective vehicle to affect change in the world because people have all these different goals right I mean the employees who come work at Facebook a lot of them want to come because it's the best place to engineer and build stuff other people want to come because their friends use and love the product other people want to come because they believe in the mission other people want to come because of someone smart that they know is at the company other people want to come because they want to make money right and like none of these reasons are bad but making it so that you can do all of these things and and just kind of make it that no matter what people's goals are your organization can attract the very best people to come I think that gives you the best shot at success and I talked to a second ago about how team building it and and I focused on kind of the the senior level because I think as a leader that's probably the biggest thing that that you guys should focus on you build out the core around you the top you know five six seven and ten people then you're in really good shape and kind of it can get built out from there and if they're good then they will build out the next layer and it kind of should recursively be able to apply but you know now you know Facebook has 600 engineers right and which is awesome that it's so small but I mean but it's a lot of those people I think like they want to come because it's a great place to build stuff and all those reasons I was talking out and because they can make money and because it'll make it so that after they do Facebook maybe they'll stay for a few years and then they'll be able to go build a start-up for what they wanted to do I don't know I think like for-profit companies like really give a great ability for to align the incentives of a lot of people towards a goal now I mean there are things that for-profit companies can't do and there are things that for-profit companies get looked upon very skeptically when they try to do right so it for example I care primarily and deeply about the mission of the company but I mean no one in the press he'll never like hear someone say that right so yeah mark is running this company because he really believes in what it is it's always like yeah like you'll get an undertone of that but it's always like yeah he's running a company because like he wants the company to be big and valuable and make a lot of money and all this stuff and it's like good damn about that like so I don't know I think there's a place for both but I do think um Society tends to undersell the mission value that for-profit companies can have mark I know you've come I know you've come here because you believe in the mission value of this community this is a very rare conversation that we've had it doesn't happen very often so I'd like to ask the community to join me in thanking Marvin thank you you

2 thoughts on “NewSchools Summit 2011: John Doerr and Mark Zuckerberg on innovation and education

  1. This is interesting about facebook,I been watching the facebook news here that gets posted about facebook more an more,I feel like it''s good to watch.Thank you for talking an sharing this.Keep the news coming about facebook!

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